SOCOCO ships to Hong Kong on Thursday normally (public holiday is another matter). Orders must be placed at least 7 days before delivery. We are using frozen/ambient delivery service courier for mailing orders, they deliver from 12 noon to 6pm, designated delivery time is not guaranteed. In cases where the order has been dispatched, the customer is required to receive the order. Additional charges of $150 will apply for orders requiring a second delivery due to incorrect address details provided at time of order placement, or no one able to accept the parcel at time of delivery.
Cancellation is not valid once orders have been confirmed. If a product has been discontinued, SOCOCO has the right to cancel the purchase and refund the paid amount to the customer. SOCOCO will notify the customer of a replacement or equivalent products if available.
It is important that you as a customer carefully check your goods / products when you receive your shipment in order to verify that the products are not damaged and correct. If your product is damaged in transport, whether the damage is visible or hidden, you must report this as soon as possible to the courier. If you receive your item and see that it is damaged or does not match the one you ordered or, you shall also contact us within 2 days from receiving the product.
SOCOCO responsibility for errors in connection to delivery is limited to existing conditions of sale. SOCOCO bears no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, data loss, additional work or other economic harm.
Intellectual property rights
All intellectual property rights, such as trademarks and copyright, on the website and in the material published on it are owned by SOCOCO or its subsidiaries or licensors. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of SOCOCO.
SOCOCO reserves the right to update or modify these terms and conditions at any time without prior notice. Your use of SOCOCO.com.hk following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions each time you use this website.